Question 1

How do I log in or sign up?

Accepted Answer

We use a passwordless login system for maximum security. Enter your email address, and we will send you either a 6-digit One-Time Password (OTP) or a Magic Link. Enter the code or tap the link to instantly access your account.

Question 2

I clicked the Magic Link, but it opened a "Page Not Found" (404) error.

Accepted Answer

This usually happens if you open the Magic Link on a desktop computer instead of the phone where the app is installed. Magic Links are "deep links" designed to automatically open the Kanchenq mobile app. Please open the email directly on your smartphone and tap the link there.

Question 3

What exactly is Kanchenq?

Accepted Answer

Kanchenq is a premium mobile marketplace that seamlessly connects users with verified service providers. It acts as your central hub for booking, managing, and tracking essential services directly from your smartphone.

Question 4

Is the app free to download?

Accepted Answer

Downloading Kanchenq and creating a user profile is 100% free. You only pay for the specific services you request through the platform.

Question 5

Which devices support the Kanchenq app?

Accepted Answer

Kanchenq is fully supported on modern smartphones. For Apple users, it requires iOS 13.0 or later. For Android users, it requires Android 8.0 or later. We recommend keeping your operating system updated for optimal security and performance.

Question 6

What if I need to cancel my request?

Accepted Answer

You can cancel any request free of charge as long as its status is "Pending." Open the request details and tap the "Cancel" button. If the service has already been accepted or is in progress, cancellation policies may apply depending on the specific service category.

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