• How does the in-app Customer Support work?

  Tap the "Customer Support" button on your Account page to open our native Crisp Chat. You can send us text, images, or files. If you close the app while waiting for a reply, don't worry—we will send you a push notification and an email the moment our team responds.Few readers

• The app is freezing or loading very slowly.

  This is usually caused by a poor network connection or a corrupted app cache. Try closing the app entirely (swiping it away from your recent apps list) and reopening it. If the issue persists, uninstalling and reinstalling the app from the App Store/Google Play will clear the cache and resolve most visual glitches.Few readers

• I'm not receiving Push Notifications from Kanchenq.

  If you are missing updates about your services or messages from support: iOS: Go to your iPhone Settings > Kanchenq > Notifications, and ensure "Allow Notifications" is toggled ON. Android: Go to Settings > Apps > Kanchenq > Notifications, and allow alerts. Check that your phone is not in "Do Not Disturb" or "Low Power" mode, which can suppress alerts.Few readers