How do I log in or sign up?
We use a passwordless login system for maximum security. Enter your email address, and we will send you either a 6-digit One-Time Password (OTP) or a Magic Link. Enter the code or tap the link to instantly access your account.Few readersI clicked the Magic Link, but it opened a "Page Not Found" (404) error.
This usually happens if you open the Magic Link on a desktop computer instead of the phone where the app is installed. Magic Links are "deep links" designed to automatically open the Kanchenq mobile app. Please open the email directly on your smartphone and tap the link there.Few readersWhy can't I change my email back immediately after updating it?
To protect your account from rapid automated changes, our security system (Supabase) places a temporary hold on email updates. If you made a mistake and need to revert your email immediately, please contact our Support Team via the in-app chat.Few readersHow do I permanently delete my Kanchenq account?
You can request account deletion by navigating to Account > Privacy > Delete Account. Following GDPR and local data regulations, your personal data, request history, and active sessions will be permanently erased from our servers within 30 days.Few readersHow do I change my registered email address?
Go to Account > Settings > Change Email.
Note: We use a "Secure Email Change" protocol. This means you will receive a confirmation link sent to your new email address. In some cases, to prevent unauthorized account takeovers, you may also need to confirm the change from your old email address.Few readersI requested a login code, but I didn't receive the email.
If you haven't received your code within 2 minutes:
Check your Spam, Junk, or Promotions folders.
Ensure there are no typos in the email address you entered.
Rate Limits: For security, our system limits the number of login emails you can request in a short period. If you requested multiple codes consecutively, please wait 30–60 minutes before trying again.Few readers